Name: Sarah Talbot
Company: VBH (GB) LTD
Job Title: Internal Sales Manager
Qualifications/education: I have a Level 2 NVQ Certificate in Team Leading
What does your role entail? I manage the general running of the customer service department, providing support to the external sales team and, of course, our customers.
What was your first job? My first job was as an administrative assistant at a local car dealership, but then I moved to a local window fabricator as it was offering more money!
How has your career progressed since then? I proved to be very successful in office-based sales and eventually ran the service arm of that company. Unfortunately, the company eventually ceased trading, but I’d caught the window industry bug and applied to hardware specialist, VBH, for a vacancy in customer services. I was elevated to team leader after a couple of years, and have just been promoted to internal sales manager
What do you enjoy most about your role? Working with my team members and providing great customer service.
What is your advice to anyone considering a career in fenestration? In my opinion, the fenestration industry is a great place to develop your skills and also provides lots of opportunities to further your career.
Does your company have any apprenticeship schemes? Yes, we currently have people working on apprenticeships in our warehouse, marketing and purchasing teams.