Window Ware, one of the UK’s foremost independent hardware distributors is celebrating further recognition for their award-winning customer service with a nomination for ‘Customer Care Initiative of the Year’ at the G18 Awards.
The award nomination recognises a remarkable year for the Bedfordshire firm with key investments helping to achieve consistently high OTIF scores, and a meticulous approach to service delivering incredibly positive customer satisfaction scores. The firm, which won the ‘Service Excellence’ award at the SME Bedfordshire Business Awards, was also named the UK’s best hardware supplier by an independent industry survey.
“Following on from our success at our local business awards, we are delighted to be nominated at the G Awards, especially in the ‘Customer Care’ category,” comments Sarah Binns, Window Ware’s Head of Internal Sales and Marketing. “The whole team across every department work incredibly hard to go above and beyond for our customers, and it’s fantastic to see that recognised by both our local and industry peers. This is a huge honour and we couldn’t be prouder.”
Managing Director, Sam Nuckey adds: “Every decision we make at Window Ware is with the aim of delivering the best possible service, whether that’s investing in new technology, introducing new lines or working with like-minded brand partners. It’s an ethos which has driven us over the past three decades and is exemplified by our dedicated team. To be nominated is a fantastic achievement and really demonstrates what businesses can expect when they partner with Window Ware. We look forward to the big night in London!”
With over 6,500 unique products from leading brands including Yale, Maco and Trojan, Window Ware is one of the largest suppliers of window and door hardware, factory tools, fixings and consumables. The award nomination also recognises their commitment to delivering 97% of those products with next day delivery.
Window Ware will find out if they have won at the glamorous black-tie event held at the Hilton Hotel on London’s iconic Park Lane on Friday, November 30th. The team will then return to the capital in December to discover the results of the SME National Business Awards after their victory in the local finals.