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08 Jul 2019



Polyframe has been busy following up enquiries for its industry-leading homeowner guarantee following a successful launch at the FIT Show. Backed by leading household brand Yale, the ‘Polyframe Protection Promise’ is the best homeowner security guarantee, offering up to £6,500 of cover in the event of a break-in.

Giving homeowners complete confidence that their Polyframe windows and doors have been designed and manufactured to provide both PAS24:2016 & Secured by Design accredited protection, the new guarantee has been welcomed by PVCu installers as they approach the peak summer season for selling and installing.

Richard Lee, PVCu category director at Polyframe, says: “The launch of this guarantee – the most comprehensive the industry has ever seen – is a really important milestone for PVCu installers who wanted a complete homeowner-led package that stands above everything else out there and we’ve been impressed with the level of interest it has generated.

“Combining five PVCu profiles, first rate hardware and the industry’s best guarantee, this value-added solution gives installers the edge within a very competitive marketplace. We’re really proud to collaborate with the nation’s favourite security brand Yale, and to be the only fabricator in the industry to offer such an outstanding level of cover. This development not only underlines just how confident we are in our products but it also offers peace of mind to homeowners when they have Polyframe windows and doors installed.”

Polyframe has a comprehensive range of marketing materials to help installers sell the market leading benefits of the Polyframe Protection Promise to homeowners and to guide them through registering their guarantee after purchasing Polyframe windows and doors. The widest in the industry, the Polyframe PVCu range is available in a choice of five market-leading profiles from REHAU, VEKA, Halo, Duraflex and Eurocell.

The new guarantee entitles homeowners guaranteed £2,000 compensation, up to £2,000 towards their home insurance excess, up to £2,000 towards repairs or replacements, and a refund of up to £500 on call-out fees on Yale approved hardware configurations that meet  PAS 24:2016 and Secured by Design.

Polyframe is dedicated to helping all customers make the most of their PVCu business. With multiple profiles from one supplier, unrivalled marketing support and dedicated account managers, installers can rapidly expand their product range and achieve sustainable growth.

For further information about Polyframe and the Polyframe Protection Promise, contact 01453 707272 or visit

Polyframe is part of Customade Group, which operates nationwide and employs 1100 people in multiple manufacturing sites across the UK. The group also includes REAL Aluminium (aluminium), Atlas Glazed Roof Solutions (glazed roofs), Virtuoso Doors (composite and PVCu door panels), Hourglass Seal (sealed glass units), Stevenswood Trade Centre (trade counters) and Fineline Aluminium (specialist glazing).